UPDATE ON COVID-19
Considering the evolving COVID-19 situation, we want to share an update on Shipping and Customer Service to all you.
During this period, we are continuing to operate safely. Moreover, we are taking many actions to offer the best possible service to our customers.
In particular, we are prioritizing the listing of all those products that can be shipped immediately. In this way, we can enable customers around the world to shop online also in these times.
You can ask us which product can ship immediately and which one requires to be crafted and so can take longer to be delivered.
Besides Shipping and Customer Service, we would like to share something deeper from the bottom of our hearts.
From the very beginning, at the heart of CARBOTTI’s mission, there was the idea of connecting humans. We aim to create an online “Bottega” (e-shop), focusing on the relationship between the artisan and the client.
We do our best to deliver this human connection at every step of the customer experience we developed.
You can find a video with our unique stories both on our website and on the CARBOTTI Instagram profile showing real snapshots of the locations where we create our amazing handbags.
In these times of social distancing, CARBOTTI’s mission of connecting humans is more important than ever. To overcome these difficult moments we continue pursuing this mission with unchanged commitment and even stronger passion.
As we say in Italy, each other, during these days: