Terms and Conditions

CARBOTTI Srl is located in Via Pietro Del Tocco, 31 – 74015 Martina Franca, Italy (IVA 01076090735, TA9195 REA) ownership of the site www.carbotti.it

Object is the online sales of products and services, that e-commerce is subject to D.Lgs.9 April 2003 No 70.

The sales contracts between clients and the CARBOTTI Srl owned online sites will be processed in accordance with Italian law.

Customers who purchase in the manner prescribed in the site state that they have read and understand all the information provided for the purchase procedure and consequently accept the general conditions of sale and payment transcribed below.

These general conditions of sale together with the mode of payment and delivery of goods are an integral part of the sales contract between the customer and CARBOTTI Srl so customers are encouraged to read them carefully and take them into account.

In case of disputes of any kind, the applied jurisdiction is that relating to the Taranto court.

• PAYPAL and Credit CardsBuy our products with PayPal, the safest method, quick and easy way to pay online. PayPal is the online payment secure network that operates in more than 103 countries. With PayPal, you can shop online safely, without any possibility of sharing your financial information as PayPal automatically encrypts your confidential information using the Secure Sockets Layer protocol (SSL) with an encryption key length of 256 bits (the length maximum available on the market).By clicking on “confirm order”, will open the PayPal login page to log into your account and make the payment.If you do not already have a PayPal account, you can create one from the PayPal login page, before concluding the order.It’s possible to pay through PayPal with any credit card, prepaid also.After selecting this mode will be automatically redirected to the payment page, then enter the data of your credit card and click “Agree and Continue.”

Prices for products  published on the website include VAT.

Photos, images, product features are indicative and not binding, CARBOTTI Srl reserves the right to modify them without notice at its sole discretion, also if the same were to be incorrect without compromising the functionality and / or aesthetics of the product, the order made by the customer will be valid.

• You can exercise the cancellation right without penalty. The items must be delivered within 14 days from the date of their receiving. They can be returned through our courier or other of you favorite; download the Return clicking HERE form, fill remembering to insert the code that will be constituted by the number of your invoice / item number (eg. if your invoice number is 1234 and the article code of the product to make it 001, your code made will: 1234/001) and send it by e-mail to our refund@carbotti.it address no later than 14 days from receipt of goods. Remember to include in the package a copy of the withdrawal form of return. The right is exercised properly if the following conditions are fully met:The return form must be correctly filled in all the parts (including the rendered code) and sent by email to refund@carbotti.it within 14 days from the date of receipt of the goods.The goods must be shipped at your expense to CARBOTTI Srl, Via Pietro Del Tocco, 31 – 74015 Martina Franca, Italy within 14 days of receipt, without having been used and in the original packaging complete with all accessories. However, before you return the goods we need to wait for our confirmation email that will contain all the instructions.The goods can be exchanged only once with an equal amount model or another model by paying the difference in the event of higher costs, plus shipping costs, as long as the points are respected 1 and 2 of the conditions for the exercise of right of withdrawal and replacement.If these conditions are met, CARBOTTI refund the price of the products bought excluding shipping, handling and applicable taxes and customs duties (if the goods are sent back there from abroad).If the returned products cannot be accepted because it does not comply with the above conditions, you will be contacted and informed. In this case you have the products delivered by paying the postage, in case of refusal of this condition, CARBOTTI reserves the right to withhold only the product also its corresponding amount.The right of withdrawal is excluded for goods made to specifications or clearly personalized. So the articles for which is required Customization services cannot be returned.

   

   

  After receiving the returned products and checked that they complied with all the requirements for exercising the right of withdrawal, you will receive an email confirmation of acceptance of the return.

   

  Regardless of the payment method used, the refund provision will be activated as soon as possible and within 30 days from the date of receipt of the return. The actual time for crediting the amounts paid depend on the method of payment used (for example, if the purchase was made through PayPal, the refund will be paid into the account PayPal and will be immediately visible).

   

   

   

  To download the application form made it click here

The courier we use is DHL, with an order, the system calculates the shipping costs which will be added to the cost of the products.
For EU countries the shipping formula is DDP (delivery duty paid); the customer will not pay anything in addition to what has already paid at the time of purchase.
For all NON-EU countries, the formula used is DDU (delivery duty unpaid); the carrier may take, with a bill in hand, import duties and taxes in force in the country where the product is shipped.
For more information on delivery times please inquire on www.DHL.it site; CARBOTTI Ltd disclaims all liability in this regard is absolute and unique  forwarder relevance.
If DHL tells us that your shipment is lost, stolen or damaged, it will quickly resent to you. Insurance coverage ends upon delivery of the product.
Is guaranteed traceability of the shipment.
The cost is for the various countries grouped into zones and are described as follows:
Zone 0 – DHL – 10 EURO – Italy

Zone 1 – DHL – 22 EURO – Austria, Belgium, France, Germany, Luxembourg, Monaco, Netherlands

Zone 2 – DHL – 22 EURO – United Kingdom, Spain

Zone 3 – DHL – 22 EURO – Denmark, Greece, Finland, Ireland, Portugal, Sweden

Zone 4 – DHL – 24 EURO – Bulgaria, Czech Republic, Slovenia, Cyprus, Estonia, Lithuania, Latvia, Malta, Hungary, Poland, Czechoslovakia, Romania

Zone 5 – DHL – 24 EURO – Albania, Andorra, Belarus, Bosnia-Herzegovina, Croatia, Gibraltar, Guernsey, the Canary Islands, Jersey, Iceland, Faroe Islands, Kosovo, Macedonia, Moldova, Montenegro, Liechtenstein, Norway, Switzerland, Turkey, Serbia, Ukraine

Zone 6 – DHL – 27 EURO – US, Canada, Haiti, Rhodes

Zone 7 – DHL – 41 EURO – Bahrain, Brunei, China, South Korea, Egypt, United Arab Emirates, the Philippines, Japan, Greenland, Hawaii, Hong Kong, India, Indonesia, Kuwait, Malaysia, Mexico, Russia, Singapore, Sri Lanka, Thailand

Zone 8 – DHL – 45 EURO – Anguilla, Antigua and Barbuda, Saudi Arabia, Argentina, Aruba, Australia, Bahamas, Bangladesh, Barbados, Bermuda, Bolivia, Belize, Bonaire, Brazil, Cayman Islands, Chile, Colombia, Costa Rica, Curacao , Dominica, Dominican Republic, Ecuador, El Salvador, Fiji, Jamaica, Grenada, Guadeloupe, Guam, Guatemala, Guyana, French Guyana, Honduras, British Virgin Islands, US Virgin, Macau, Maldives, Martinique, Micronesia, Mont Serrat, Nevis, New Caledonia, New Zealand, Oman, Pakistan, Palau, Panama, Paraguay, Peru, French Polynesia, Puerto Rico, Qatar, Samoa, American Samoa, St.Barthèlemy, St.Eustatius, St. Kitts, St.Lucia, St.Maarten , St. Vincent and the Grenadines, South Africa, Surinam, Taiwan, Trinidad and Tobago, Uruguay, Venezuela

Zone 9 – DHL – 54 EURO – Afghanistan, Cambodia, Jordan, Iraq, Israel, Northern Mariana Islands, Laos, Lebanon, Nepal, Nicaragua, Papua New Guinea, Syria, Timor Leste, Turks and Caicos, Vietnam, Yemen

Zone 10 – DHL – 56 EURO – Algeria, Angola, Armenia, Azerbaijan, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde Islands, Central African Republic, Chad, Congo (Brazzaville), Congo (Democratic Republic), Côte d ‘Ivoire, Cuba, Eritrea, North Korea, Ethiopia, Gabon, Gambia, Georgia, Ghana, Djibouti, Guinea, Guinea-Bissau, Equatorial Guinea, Iran, Cook Islands, Marshall Islands, Solomon Islands Wallis and Futuna Islands, Kazakhstan, Kenya, Kiribati , Kyrgyzstan, Lesotho, Liberia, Libya, Madagascar, Mali, Morocco, Mauritania, Mauritius, Mayotte, Mongolia, Mozambique, Myanmar (formerly Burma), Namibia, Niger, Nigeria, Nauru, Niue, Reunion, Rwanda, Senegal, Seychelles, Sierra Leone, Somalia, Somaliland, Sudan, In Swaziland, Tajikistan, Uganda, Uzbekistan, Vanvatu, Zambia, Zimbabwe

CARBOTTI, within 3 working days after receipt of payment provides to process your order except in cases where the product is not available in the store or have expired. In that case we promptly inform the customer, which may decide to wait the delivery time announced by CARBOTTI or redeem that will be activated promptly.

The products published on Carbotti.it site, can be purchased from the site, we provide the shipping immediately.

The confirmation of acceptance of the order by CARBOTTI Srl is via email to the email address that the customer has communicated at the time of registration.

CARBOTTI Srl reserves the right at its sole discretion the right to refuse the order.

The order confirmation email contains the following data:

• Date and number of the order
• This product, model, quantity, price
• Payment methods
• the total order amount (the amount does not include any customs taxes and local taxes in the countries outside the EU that will be paid directly to the carrier or to the Customs authorities). To buy in total safety from our online shop, please enter your details and sign up, after which purchase the bag you want. Select the product by specifying color, quantity. Click “Add to Cart”. If you have completed your shopping, click on “show cart”, then “buy now” and “confirm the order.” Please, therefore, arrange the payment by following the on-screen instructions.

In case of disputes of any kind, the jurisdiction is that relating to the Taranto court.